There are many reasons why people find themselves in financial difficulties. All too often individual circumstances are disregarded and people are driven down the same path to a standard collections approach.
Capita tailors every response to the individual, with agents who are trained to be compassionate and technology that allows customers to personalise their journeys, providing a choice of digital or agent-assisted channels which seamlessly interact to provide an omni-channel response.
We’re also able to intervene before an issue arises, helping people to avoid debt through predictive data analytics which flag early warning signs. Our approach is designed to deliver journeys which are specific to the individual and outcomes which are right for our clients. We’re the only organisation to take this approach which is one of several reasons we’re chosen as the debt management partner of choice by many major banks, utilities, telecoms and finance firms.