Healthcare business operations

Improve and evidence safe, high quality care with our administrative, data quality and coding services, and manage your workforce efficiently with our intuitive HR administration and resource planning tools.
Health professional in office

Supporting efficient and effective high-quality healthcare

Healthcare organisations can be complex. From the care of your patients to the management of your staff, it’s crucial everything runs like clockwork. Innovative solutions helping you to meet the demands of the everyday while planning for the future have never been more important.

We draw on over 25 years’ experience to offer independent accreditation and improvement programmes which help you to evidence safe, high quality care. Tailored to all aspects of healthcare provision, from acute hospitals and care homes to specific services such as radiotherapy and maternity, our programmes are driven by healthcare and quality experts who guide you to enhance and improve productivity, performance, patient experience and outcomes. 

We’re the largest private provider of healthcare clinical coding in the UK, coding 350,000 cases annually for the NHS and private healthcare. Our expert coders are qualified in coding all areas of healthcare and work within rigorous quality controls. From remote coding support and outsourced service delivery, to our unique automated coding software, our flexible, scalable coding services produce high-quality, accurate data efficiently and effectively. 

Our benchmarking tools are used across the UK supporting performance analysis, service planning and driving successful improvement initiatives. We enable you to compare and analyse quality, safety and efficiency, whether by trust, division, specialty or indicator, for a comprehensive view of service delivery. And we’re the pioneers of the first data-driven healthcare awards in the world – Top Hospitals – which benchmarks all UK health organisations to celebrate and share best practice.

Last, but certainly not least, we help you make the most of your most important asset – your people – with intuitive HR administration and resource planning software, helping to streamline HR responsibilities and ensuring you have the right people where and when you need them most. 

Our business operation services

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Healthcare accreditation

Improve outcomes with our accreditation services which provide credible and independent recognition of quality improvement, ensuring consistent standards and processes across hospitals, specific services and care homes.

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04

Healthcare resource management

Our HR management software helps you make the most of your most important asset – your people - with tools to help you streamline HR administration and organise your workforce efficiently.

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02

Healthcare benchmarking

Our benchmarking tools drive improvement by enabling you to see how you compare on quality, safety and efficiency to support performance analysis and service planning. 

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03

Clinical coding

Share the coding burden and reduce costs with our clinical coding services. From automated clinical coding to remote coding support and outsourced service delivery, our expert coders focus on accuracy and excellent data quality.

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Our work

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Explore our solutions

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Enhancing patient contacts

From providing the technology and trusted clinical content to ensure safe, consistent telephone and face-to-face medical advice, to self-serve options, patient relationship management and video consultations for remote outpatient appointments, our solutions help reduce the pressure on services whilst supporting the best possible outcomes.

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02

Health finance

Include finance management in your digital transformation journey with flexible, scalable software which features automation to increase efficiency alongside advanced analytics and real-time reporting for complete control.

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