Local government

We partner local government, providing services and solutions to improve outcomes and save money, so councils can focus on what matters in their communities.
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Improving lives with efficient local government services

Local government has long been met with a series of challenges. Councils are under pressure to do more, with less, which is impacting their reputation and ability to deliver vital services to their communities. They know they need to transform, modernise and digitise, but are limited in the resource, funding, skills and technology they need to do it.

We believe that quality public services, innovatively designed and powered by technology, are critical to delivering safer, greener and healthier communities. Capita has spent more than 30 years working with councils, relieving pressure on their limited resources by delivering a suite of solutions to improve public services and deliver savings.

Our market-leading, innovative software relieves the pressure on stretched local authorities, from cost-saving welfare benefits and housing management systems, to tools which support local education authorities to deliver the best outcomes for children and young people.

We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – making it easier for council teams to concentrate on core services, such as social care, parks, roads and refuse collection. Our solutions are standardised across the country, creating efficiencies and lowering costs, supported by skilled contact management services to support communities across the UK.

30+

years working with local authorities

£1bn

we handle in housing benefit payments

11,000

out of hours customer service calls supported for a large London borough

Supporting local government and citizens

As events unfold, local authorities are facing unprecedented pressure to deliver vital services in the most difficult of circumstances.

This is exacerbated by the need to stand up new operations to support local communities through the crisis.

Find out how we’re supporting local government and citizens during Covid-19.

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Helping a city's regeneration through a pioneering partnership

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Related content

Our joint venture is supporting Salford City Council in its commitment to citizens of 'a better and fairer Salford for all'.

Long before the phrase ‘Northern Powerhouse’ was coined, our partnership with Salford City Council was already in place. Together we're improving services to the people of Salford and creating a place where people want to work and live, that’s packed with opportunities for investment and growth.

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£42,000 +

raised for Salford charities

2,000

properties acquired on behalf of the council to assist with regeneration

Local government solutions

01

Local government services

We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – making it easier for council teams to concentrate on delivering their core services.

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02

Digital operations

We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.

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03

Digital transformation

We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation.

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04

Local education authority software

Our market-leading software helps local authorities to manage services efficiently to deliver better outcomes for all children.

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05

Housing services

From maximising resources with streamlined asset and contractor management, to virtual support and online portals, we apply the latest technology to improve efficiency, compliance and resident experience.

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06

Revenues and benefits software

Our platform helps you administer and manage revenues and benefits more efficiently to boost collection rates and speed up the processing of benefits for vulnerable people.

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Related insights

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Customer experience

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Government

People

Government

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Expert spotlight

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Andy Start

Chief Executive Officer, Government Services

Andy leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

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Kevin Nicholas

Government Market Leader

Kevin Nicholas is an expert in digital innovation and transformation and its use in the public sector to create safer, healthier, and more prosperous nations.  He leads Government work, where his focus will span healthcare, defence, policing and justice, and central government to deliver better outcomes to the citizens of the UK.

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Simon Freeman

Managing Director, Capita Local Public Services

Capita Local Public Services works in partnership with local authorities, and the education and health sectors, to improve resident and user experience, save money and transform services. Previously, Simon was responsible for Capita’s DWP contracts and has worked in a number of private and public service delivery organisations over the last 15 years including BT and Serco.

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