Capita signs new contract with London Borough of Bexley

Date Published


Capita has been awarded a new contract that will continue our relationship with the London Borough of Bexley by renewing the delivery of our revenues and benefits services.

The contract was won following a competitive tender process and is worth £32m over seven years and nine months.

Under the new contract, Capita will maximise the use of digital technologies to deliver citizen-centred services in a manner that makes accessing them easy and efficient. 

We have partnered with Bexley since 1996 and helped the council achieve its fastest ever processing time for new housing benefit claims, outperforming national averages. We have invested more than £6m in their technology during this time.

The time it takes to deal with new housing benefits claims in Bexley achieved a record processing time of 12 days in the first six months of the 2017/18 financial year, representing a 30 per cent improvement on the previous year and well below the national average of 22 days. The results placed Bexley as one of the country’s fastest councils to process housing benefits.

Notes to editors: The total IFRS15 transaction price (order book) for the seven year and nine-month contract is £32m.