Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Customer experience

Tackling the emergency homelessness crisis

Women shopping wearing masks


The rising problem of government grant fraud


Future of work

Will the pandemic help solve the UK’s ‘productivity puzzle’?

the Williams-Shapps plan for the railway

Central government

All change please – the Williams-Shapps plan for the railway

Virtual IVR article pov by Aimee Chapple

Customer experience

Resolving customer queries and reducing call times with visual interactive voice response



Another route to reform?

Professional working from home

Human resources

HR strategies for the new world of work

Lady in public transport using lalptop

Customer experience

How can telecoms providers transform customer experience?


Artificial intelligence

Why retailers need to keep people at the heart of customer experience

Man using tech in office

Customer experience

The eye of the storm for telecoms: can increased marketing spend save the day?

Oxford, UK

Property and infrastructure

Ensuring economic prosperity: bringing in a new era for town and city centres


Customer experience

Is it back to the future for retail?

Customer Service

Customer experience

The dawning of a new age: empathy, tech and individual experiences

Female employee looking at data and stats

Data and analytics

How far does Solvency II go in helping insurers deliver an effective ERM framework?

Digital business process operations


Equipping organisations to make better hybrid work decisions