Our work

Every day we’re helping our clients by delivering innovative solutions to transform and simplify services to businesses, customers, governments and citizens. Here are some practical examples of how we’re delivering these solutions and the difference they make.
Capita case study graphic

Education

Empowering managers with HR training

When the London Borough of Hackney Council (LBHC) decided to change its approach to HR, we trained its managers and team leaders to play a bigger role in managing their teams, showing them how to identify HR risks and get the right support at the right time.


Education

Helping school leaders to conduct difficult investigations with specialist HR support

We’ve used our HR expertise to support a secondary school in managing a high-risk situation, making sure it followed all the right procedures and helping staff members through a very stressful time.


Local government

Improving residents’ lives with a modernised council procurement function

Our experts have helped to transform procurement at a council, improving services for residents and creating new opportunities for local suppliers.


Defence

How Capita and the British Army reinvented the Recruiting Partnering Project

Capita is undoubtedly an organisation with a good deal of its DNA in defence and security. We have worked with the Ministry of Defence for over a decade, and in January 2021 announced the latest demonstration of our MoD pedigree with a 10-year defence training contract with the Royal Navy.


Procurement

Putting information at employees’ fingertips with a programme of procurement transformation

We’re helping a European manufacturer to transform its indirect procurement, drive operational and cost efficiencies, saving more than 7% of indirect spend so far, and to provide its employees with better operational insights and information.


Central government

Supporting Transport for London to improve citizen outcomes

We’re proud to have partnered with Transport for London (TfL) for nearly a decade across multiple key operations, including the congestion charging scheme, the Ultra-Low Emission Zone and the Direct Vision Standard, jointly supporting better outcomes for citizens who visit, work and live in the capital.


Healthcare

Supporting improved patient care through procurement transformation and best practice management

Capita has implemented a new procurement service at Central London Community Healthcare NHS Trust (CLCH), helping it to improve health care for 2 million people, saving it millions of pounds, and helping healthcare workers and administrators to be more effective.


Local government

Creating a sustainable vision of the future for local residents with a strategic development plan

We helped Purbeck District Council to lay the foundations for a better future for its residents before becoming part of a new local authority, drawing up plans to maintain the area’s distinctive character while supporting sustainable growth.


Local government

Maintaining high standards with extra expert planning resource

We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens.


Local government

Giving local residents a voice with a comprehensive and balanced local plan

We’re working with Hambleton District Council to deliver its local plan, that delivers its vision as “a place to grow” by improving its residents’ quality of life and giving them a say in their community’s development.


Property and infrastructure

Kick-starting the local economy with a revitalised case for change

We’re helping Newark and Sherwood District Council (NSDC) to promote business growth, generate jobs and attract future investment by winning valuable government funding for restoring an historic building.


Local government

Providing better innovation support to new businesses with in-depth evaluation expertise

Liverpool John Moores University is using our expertise to establish the effectiveness of its support for innovators, by demonstrating the impact and efficiency of its Liverpool City Region Activate programme.


Local government

Helping creativity to thrive with affordable new workspaces

We helped Baltic Creative CIC to win funding to develop flexible, affordable workspaces for new creative and digital businesses, attracting much-needed jobs and investment to Liverpool.


Customer experience

Creating better outcomes for life and pensions customers and clients in the ‘new normal’

When a leading UK and international insurer needed help managing customer services they turned to us to benefit from our 30 years’ experience of outsourcing and managing call-centres for some of the world’s leading companies.


Procurement

Making collaboration easier through better procurement processes

Capita’s procurement solutions team is helping a global financial services organisation to reduce its spending.


Central government

Helping gas engineers to work safely and efficiently with live video streaming

Our ResponsEye video streaming tool is helping registered gas engineers to fix boilers, cookers and other appliances more quickly, safely and efficiently by getting real-time advice from technical support teams.