Central government

We’re a vital strategic partner to government, delivering technology-enabled services to create better outcomes for citizens and communities.
Central London, featuring Big Ben

Excellent government services through experience, innovation and expertise

Capita is providing solutions that improve public services and keep essential operations running, at a time when government is under huge pressure.

Government is facing an unparalleled set of challenges, uncertainties and opportunities. All of which are requiring a fundamental rethink of what the state is for, how it operates, citizens' expectations and the way services are delivered.

We believe that quality public services, innovatively designed and powered by technology, are critical to delivering safer, greener and healthier communities. We have a long history as a government partner, designing and operating large, complex contracts, transforming services and delivering core support across central government and in defence, justice, transport, health and education.

Our teams use technology, innovation and intimate domain knowledge to improve services and deliver savings. From the national telecommunications network for smart meters and the UK’s automatic enrolment scheme for The Pensions Regulator, to the gas certification scheme and London’s Ultra Low Emissions Zone, we’re improving outcomes for the UK.


smart meters for homes and small businesses connected to the DCC network so far



auto-enrolled into a pensions scheme through The Pensions Regulator



managing the congestion charge and low emission zone with Transport for London

Moving London towards zero-carbon

Child on bike

Air pollution is one of the world’s most devastating killers. The World Health Organization estimates that nine out of 10 people worldwide breathe polluted air, resulting in seven million deaths a year – more than 9,000 of them in London. This is not far behind cancer, which claimed 9.6 million lives globally in 2018.

This is a public health crisis, which is why the launch of London’s 365 days-a-year, 24 hours-a-day Ultra Low Emission Zone (ULEZ) is so important. Capita, designed the system and business processes to operate the scheme, which is run by Transport for London.

This has now been expanded and adapted to track highly polluting vehicles. It helps ensure that residents who live in ULEZ enjoy a two-and-a-half-year ‘sunset period’ when they won’t be charged, giving them plenty of time to replace their current vehicles with more fuel-efficient vehicles.

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vehicles discouraged from entering the zone


predicted reduction in nitrous oxide emissions

Central government specialist areas


Capita has partnered with the UK Ministry of Defence (MOD) to deliver critical services of national importance since 2012. We continue to work with the MOD as it moves to the Whole Force Approach, blending military, civil service, regular reserves, sponsored reserves and contractors into the most effective force possible for the entire United Kingdom.

We’re delivering recruitment to the British Army, mobilising operations to deliver a fire and rescue capability for the MOD, providing e-learning and support services to the UK Defence Centre for Languages & Culture, and technical support to the Astute-class submarine build programme.

Capita’s team of carefully selected and approved former senior officers and other ex-service personnel ensures that the appropriate blend of ethos, military knowledge and innovation is engrained into the work we do on behalf of the MOD – all centred around enabling the forces to concentrate on the main effort.

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Justice and policing

Delivering mission-critical solutions to law enforcement agencies, our software and services support operational requirements to keep the peace and see justice done, directly improving outcomes for the force, the judiciary and the wider public.

Our services for police help deliver a public-facing, locally-based, modern and intelligence-driven policing service, helping reduce operational risk through smart data and joined up workflows, to increase the effectiveness of investigations.

Our electronic monitoring service helps the justice system reduce congestion in prisons and promote rehabilitation for offenders, while keeping the community safe.

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Partnering with national and local government and their agencies to manage the pressures of increasing congestion, environmental requirements and reduced public resources we help deliver greater connectivity and accessibility for the people of the UK.

We partner government agencies and organisations such as airports, highways and railways to deploy the very best in modern civil engineering technology and help deliver major infrastructure projects to power the UK economy.

Our technology-enabled services support local government agencies to reduce traffic congestion and air pollution in city centres, improving the sustainability of metropolitan transport services and the health and wellbeing of local people.

Our mobile solutions support the rail network to deliver accurate and timely maintenance, inspections and asset-based work to support the transition to a digital railway, delivering efficiency, sustainable growth and improved customer journeys.

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We're helping schools, colleges and universities to deliver better outcomes and raise standards. Our software solutions and specialist support services are freeing up the time of teachers and lecturers, allowing them to focus their efforts on their students. And we’re helping learning establishments of all sizes to run more efficiently, from the way they use pupil data to how they manage their finances.

Our specialist expertise and thirty years experience means we are now the leading education support provider, helping to ensure every student has the best opportunity to succeed

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We’re delivering specialist technology and administrative systems to support under-pressure professionals to improve patient outcomes.

We support the care of more than 320 million people worldwide, every day, with everything from healthcare software that boosts efficiency across the NHS and assists HR departments, to wireless infrastructure for the Scottish emergency services, and clinical algorithms for a telephone triage system in Australia.

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Welfare & employability

Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

Since 2012, Capita has partnered with the Department for Work and Pensions (DWP), in addition to the Department for Communities (DfC) in Northern Ireland.

Our 1,000-strong team of qualified health professionals supports those with long-term health conditions and disabilities to deliver better outcomes for those who need them most. 

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Explore our solutions


Digital diagnostics

We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

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Government venturing

We’re partnering with government to generate value from latent assets and create sustainable new income streams to fund essential public services.

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Digital transformation

Transforming public services through dependable technology solutions and consistent service excellence.

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Digital operations

We’re improving public safety, delivering increased revenues for local government, assisting children’s learning, and ensuring vulnerable citizens receive essential support in our work to keep vital public services running smoothly.

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Our thinking

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Expert spotlight

Capita's Andy Start

Andy Start

Chief Executive Officer, Government Services
Andy leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

Kevin Nicholas origional

Kevin Nicholas

Government Market Leader
Kevin Nicholas is an expert in digital innovation and transformation and its use in the public sector to create safer, healthier, and more prosperous nations.  He leads Government work, where his focus will span healthcare, defence, policing and justice, and central government to deliver better outcomes to the citizens of the UK. 

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