Our work

Every day we’re helping our clients by delivering innovative solutions to transform and simplify services to businesses, customers, governments and citizens. Here are some practical examples of how we’re delivering these solutions and the difference they make.
Capita case study graphic

Local government

Giving people a better place to live through strategic design and development services

Capita’s Place and Assets Solutions team is supporting Blackburn with Darwen Borough Council in making major improvements to a relatively deprived neighbourhood by preparing a feasibility study, development brief and tender exercise for a 140-home development that is now under construction.


Automation

Enhancing council services through the power of automation

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.


Government

Protecting an important stretch of coastline with expert project management

We’ve used our construction and project management expertise to help North Tyneside Council to reinforce a seawall along its popular promenade, protecting the area and its rare wildlife from coastal erosion.


Government

Keeping people on the move with expert project management

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.


Central government

Supporting job seekers in Scotland back into work

Our 40,000 strong team across the UK) come to work each day to make a genuine difference not only to our clients – many of which lie at the heart of Government and the wider public sector - but to individuals and the communities in which they live.


Government

Providing homes and generating jobs through specialist planning and design

We are supporting Blackburn with Darwen Borough Council in projects to boost its local economy with new developments across the borough.


Education

Empowering managers with HR training

When the London Borough of Hackney Council (LBHC) decided to change its approach to HR, we trained its managers and team leaders to play a bigger role in managing their teams, showing them how to identify HR risks and get the right support at the right time.


Local government

Improving residents’ lives with a modernised council procurement function

Our experts have helped to transform procurement at a council, improving services for residents and creating new opportunities for local suppliers.


Education

Helping school leaders to conduct difficult investigations with specialist HR support

We’ve used our HR expertise to support a secondary school in managing a high-risk situation, making sure it followed all the right procedures and helping staff members through a very stressful time.


Defence

How Capita and the British Army reinvented the Recruiting Partnering Project

Capita is undoubtedly an organisation with a good deal of its DNA in defence and security. We have worked with the Ministry of Defence for over a decade, and in January 2021 announced the latest demonstration of our MoD pedigree with a 10-year defence training contract with the Royal Navy.


Procurement

Putting information at employees’ fingertips with a programme of procurement transformation

We’re helping a European manufacturer to transform its indirect procurement, drive operational and cost efficiencies, saving more than 7% of indirect spend so far, and to provide its employees with better operational insights and information.


Central government

Supporting Transport for London to improve citizen outcomes

We’re proud to have partnered with Transport for London (TfL) for nearly a decade across multiple key operations, including the congestion charging scheme, the Ultra-Low Emission Zone and the Direct Vision Standard, jointly supporting better outcomes for citizens who visit, work and live in the capital.


Healthcare

Supporting improved patient care through procurement transformation and best practice management

Capita has implemented a new procurement service at Central London Community Healthcare NHS Trust (CLCH), helping it to improve health care for 2 million people, saving it millions of pounds, and helping healthcare workers and administrators to be more effective.


Local government

Creating a sustainable vision of the future for local residents with a strategic development plan

We helped Purbeck District Council to lay the foundations for a better future for its residents before becoming part of a new local authority, drawing up plans to maintain the area’s distinctive character while supporting sustainable growth.


Local government

Maintaining high standards with extra expert planning resource

We provided a full-time senior planning policy officer to Hartlepool Borough Council when its team were understaffed, allowing it to keep delivering high quality services to its citizens.


Local government

Giving local residents a voice with a comprehensive and balanced local plan

We’re working with Hambleton District Council to deliver its local plan, that delivers its vision as “a place to grow” by improving its residents’ quality of life and giving them a say in their community’s development.


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